Privacy Policy

FinalTouch Messaging LLC
Last updated: February 26, 2026

FinalTouch Messaging LLC (“FinalTouch,” “we,” “our,” or “us”) provides automated follow-up and review request email services for service businesses.

This Privacy Policy explains how we collect, use, and protect information when businesses use our services.

1. Information We Collect

When businesses use FinalTouch Messaging, we may collect and store the following information:

Business Account Information

• Business name
  
  

• Contact name
  
  

• Contact email address
  
  

• Contact phone number
  
  

• Business mailing address (for email compliance purposes)
  
  

• Google review link
  
  

Job and Customer Information (Provided by Clients)

• Customer name
  
  

• Customer email address
  
  

• Service type
  
  

• Job notes
  
  

• Job completion timestamps
  
  

Email Activity Data

• Email delivery status
  
  

• Message identifiers
  
  

• Send timestamps
  
  

• Review request timestamps
  
  

• Unsubscribe requests
  
  

We do not collect sensitive personal information such as Social Security numbers, payment card numbers, or health information.

2. How We Use Information

We use collected information to:

• Send automated follow-up emails
  
  

• Send automated review requests
  
  

• Track email delivery and performance
  
  

• Manage unsubscribe requests
  
  

• Provide customer support
  
  

• Improve and maintain our service
  
  

We do not sell, rent, or trade personal data to third parties.

3. Data Storage and Security

Data is stored using secure third-party infrastructure providers, including:

• Neon (PostgreSQL database hosting)
  
  

• Google Workspace (Google Forms / Google Sheets)
  
  

• Secure SMTP email infrastructure (via nodemailer and configured mail servers)
  
  

SMTP credentials and email sending configurations are stored securely in environment variables and are not exposed publicly.

We take reasonable technical and organizational measures to protect stored data. However, no method of electronic storage or transmission over the internet is 100% secure.

4. Service Providers

We may use third-party service providers to host, store, process, and transmit data in connection with providing our services. These providers process data on our behalf and under appropriate confidentiality and security obligations.

5. Client Responsibilities

Businesses using FinalTouch Messaging are responsible for:

• Obtaining proper consent from their customers before providing customer email addresses
  
  

• Complying with all applicable email marketing and data protection laws
  
  

FinalTouch Messaging acts as a service provider processing data on behalf of client businesses.

6. Data Retention

We retain data as long as necessary to provide services or as required for legitimate business purposes, unless deletion is requested.

Clients may request deletion of their data by contacting us.

7. Unsubscribe and Email Compliance

All automated emails include unsubscribe functionality in accordance with applicable email laws (including CAN-SPAM).

Unsubscribe requests are honored promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date.

9. Contact

FinalTouch Messaging LLC

Phone: (502) 836-1232
Email: finaltouchmessaging@gmail.com